Pro Bono · Legal-aid infrastructure
Expanding equitable access to justice.
The shared infrastructure for legal aid intake, qualification, routing, accepted matters, and reporting. Across legal aid organizations, firms, bar associations, foundations, and law schools.
Multilingual public intake on FlowLawyers. Program operations, document workflows, and referral coordination for participating organizations that need more than public visibility. Awareness campaign infrastructure for clinics and legal aid programs.
FlowCounsel Pro Bono is built to strengthen how these organizations deliver access to justice, aligned with the outcomes many LSC TIG-funded projects pursue. Unbundled: start with free public visibility, volunteer participation, and basic request review. Add program queues, routing, reporting, document workflows, or clinic awareness campaigns when capacity and budget allow.
Public FlowLawyers visibility, volunteer-attorney profiles, category opt-in, basic availability, basic request review, and volunteer hours basics. No paid placement. No charge for attorneys or legal-aid organizations to be findable.
Program queues, staff review workflow, structured statuses, routing rules, capacity controls, reporting, documents, and accepted-matter handoff for organizations running ongoing operations.
Awareness. Clinic awareness campaigns (out-of-home, streaming, multilingual creative) and community placement (courthouses, libraries, transit, partner sites). Channel and placement spend pass-through; FlowCounsel produces the creative.
Free participation
Free participation. Sustainable operations.
Public visibility and volunteer participation stay free. Attorney supply should not be taxed. Legal-aid discoverability should not be pay-to-play.
For firms and volunteer attorneys
Firms and volunteer attorneys should not have to pay to make pro bono capacity visible.
For legal-aid organizations
Legal-aid organizations, clinics, and public-interest programs should be findable without paying for placement.
Paid operating tiers
Paid tiers support the operating layer.
Program queues, eligibility posture, routing rules, volunteer coordination, reporting, and program oversight. Paid tiers fund the operational depth legal-aid organizations need beyond public visibility and basic participation.
Program Operations
The operating layer for ongoing legal-aid and pro bono work.
Network / Coalition
For bars, foundations, statewide networks, and law schools.
Who it serves
Built for legal aid organizations, law firms, bar associations, foundations, and law schools.
Each participating organization gets the operating view appropriate to its role. The same intake record, qualification, and routing layer underneath.
Legal aid organizations
Intake, referrals, volunteers, staff, and reporting in one workspace.
For organizations that need a working legal aid delivery system, not a form inbox and not a volunteer spreadsheet.
Law firms with pro bono programs
Firm-led pro bono intake, on when capacity exists.
Firms participate directly, route qualifying demand appropriately, and keep accepted work connected to the same record.
Bars, foundations, and law schools
Clinics, partners, and participation across programs.
Bar associations, law schools, and foundations get program visibility, partner coordination, and participation tracking without forcing every organization into the same model.
The system
One intake record, end to end.
Public legal need, qualification, routing, partner coordination, accepted work, and reporting stay connected from first intake through active delivery. No handoffs that lose the record.
Public intake
Structured legal-help intake starts the record.
Web and chat intake capture legal need, qualification facts, and contact context once. Phone intake runs on the same packet architecture.
Qualification
Eligibility stays attached to the intake.
Program fit, financial screening, and routing facts remain visible instead of being re-entered downstream.
Routing network
The right legal-aid, firm, clinic, or school partner sees the same record.
Firm-led pro bono, legal-aid teams, bars, and school programs coordinate from one routing layer.
Program operations
Staff, volunteers, referrals, and documents stay in the same workspace.
Capacity, partner relationships, accepted referrals, and downstream documents remain operationally visible.
Accepted matters and reporting
Accepted work continues into matters, compliance, and program reporting.
CLE, compliance, clinic follow-through, and reporting stay attached after acceptance.
Public-benefit infrastructure
Awareness campaign infrastructure for clinics and legal aid programs.
The same multi-channel campaign infrastructure built for paying firms (Google, Meta, streaming, and out-of-home) can be scoped at channel cost for participating legal aid organizations and clinics. FlowCounsel produces the creative.
Clinic awareness campaigns
Out-of-home, streaming, and multilingual creative for legal aid clinics.
Digital billboards for expungement events. Streaming creative for SSDI clinics. Multilingual eviction defense awareness. Domestic violence resource campaigns. The same multi-channel infrastructure built for paying firms can be scoped at channel cost for participating legal aid organizations.
Discoverability and intake
Dedicated entry points for every participating organization.
Each participating organization receives a dedicated page on FlowLawyers and a unique scannable code for any printed or screen asset. Billboards, streaming endcards, library handouts, brochures. Discoverability and intake compound for the organization, with attribution captured on every entry.
Community outreach placement
Where the people who need legal help already are.
Out-of-home, transit, community boards, public-building displays, and service-partner sites. The same channel automation infrastructure built for paying firms, designed for legal-aid distribution at channel-cost pass-through where scoped.
Placement venues
Public, partner, and paid venues chosen for context-of-need.
Partner venues can be scoped at no placement cost; paid venues at channel-cost pass-through.
What runs on the placements
Eligibility, intake routes, clinic schedules, and know-your-rights content. Multilingual.
Creative produced by FlowCounsel, branded to the participating organization.
Attribution + reporting
Every placement traces to the intake it produced.
Attribution flows from QR scan to intake record to outcome. Can be funded as part of TIG or foundation outreach grants where applicable.
AI phone intake
Phone intake on the same governed architecture.
AI phone intake runs on the same governed intake architecture used across FlowCounsel. Not a separate vendor stack. Not a black-box transcript service.
What it uses
- Consent. Recorded at intake start, scoped to the intake purpose.
- Structured packets. Phone intake captures the same eligibility, routing, and contact fields as web intake.
- Reviewable facts. Transcript and structured facts are visible inside the workspace, attached to the intake record.
- Routing controls. Same practice and capacity routing as web intake.
- Audit logs. Call event, transcription, routing, and handoff recorded in the audit ledger.
- Human review gates. Phone-originated intake follows the same review gates as web-originated intake before any handoff or outbound contact.
Standards
Designed against the Consumer Legal AI Intake Standard.
A framework for safer consumer legal intake, legal-aid routing, and attorney-reviewed handoff, currently in working draft and designed for review by ABA Access-to-Justice Commission, NLADA, state bar A2J committees, NIST CAISI, ULC, and allied legal-aid coalitions. The framework is published openly. FlowLawyers implements it at the public intake surface; FlowCounsel honors the constraints for any intake-originated matter that enters the workspace.
Means-test first
LSC income-eligibility screen at the top of every intake (45 CFR 1611), before any paid-attorney routing. Default path surfaces legal aid options to qualifying clients.
Explore in FlowLawyers
Legal aid eligibility screener in every state workspace (2026 HHS poverty guidelines).
Try it on MinnesotaStatutory provenance
Every legal-information assertion grounded in retrieval against an authoritative source, with a citation ledger and last-verified timestamp. Refuse-when-unsure discipline enforced at the protocol layer.
Explore in FlowLawyers
MN expungement screener (beta): statute hints for Minn. Stat. § 609A.015 / .02 / .03 with refuse-when-unsure discipline.
Open Minnesota workspaceLead distribution discipline
Up to a small coalition-set number of credentialed attorneys can acquire a single consumer intake through a marketplace (1 exclusive, up to 3 shared). Consent at intake covers the sharing. Random listing order, no pay-to-rank, no bulk sale beyond the cap. Re-distribution into a referral network or co-counsel arrangement requires renewed consumer consent and the same cap.
Explore in FlowLawyers
Legal aid organization listings and pro bono attorney listings in every state workspace. Random session order, no merit ranking, no paid placement.
Browse legal aid by stateLead fee caps
Where attorneys are charged for participation, fees are tied to administrative cost, not ad-arbitrage market rates. Closes the predatory acquisition business model.
Data minimization + privilege-analog
No training on intake content. No third-party tracking, surveillance pixels, or data-broker sharing on intake flows. Intake data not retained past matter resolution without explicit consumer consent. Challenge-and-notice posture under legal process to the extent lawful. Vulnerable populations seeking legal aid are not data-mined.
Open + auditable
Protocol specified openly. Reference implementation released under permissive open license with explicit patent grant. Coalition audit endpoints make compliance verifiable across operators.
Accountability
Reported outcomes
A pro bono operating infrastructure that cannot be measured cannot be trusted. The standard should make outcome reporting verifiable across compliant operators. FlowCounsel and FlowLawyers are designed to publish a defined set of access-to-justice outcome metrics openly, spanning intake, qualification, routing, case management, awareness campaigns, and retained engagement.
Eligibility routing rate
Percentage of LSC-qualifying consumers routed to legal aid before any paid funnel.
Citation integrity score
Percentage of AI-surfaced legal-fact assertions that resolve against an authoritative source at audit time.
Retention discipline
Count of intakes retained past matter resolution without explicit consumer re-consent. Target: zero.
Time-to-attorney-contact
Median elapsed time from intake completion to first attorney contact for routed leads.
Distribution cap compliance
Percentage of intakes acquired within the coalition-set N-cap. Bulk multi-sell prohibited.
Privacy-process accountability
Count of legal-process requests received, count challenged, count of consumer notifications issued where lawful.
Pro bono hours captured
Volunteer time logged in the workspace by participating attorneys, per organization, per period.
Awareness campaign attribution
Per-org QR scans and attributed intake from clinic awareness campaigns running on the platform.
Metrics are aggregated, not consumer-identifiable. If the metrics do not show improvement in access to justice, the implementation and the standard should both be revised.
Why it exists
Addressing the gaps in current legal aid technology.
Legal aid technology is fragmented by necessity. Every state, every organization, every program funds and operates its own stack. FlowCounsel Pro Bono is the enterprise-grade foundation underneath: one intake record, one referral coordination layer, one shared awareness pipeline, one workspace per participating organization.
The AI-era productivity that compresses firm work should expand legal aid capacity, not just firm margins. FlowCounsel Pro Bono is built for that expansion: the same system that runs Growth (paid firm work) and Matters (post-retention legal work) also runs legal aid and public-benefit delivery.
FlowCounsel and FlowLawyers are built around an explicit access-to-justice mission. The intent is to ship national infrastructure on terms coalition partners can sustain, independent of any single grant cycle.
Implementation partners
Built for implementation partners.
Access-to-justice technology work is often funded project by project. FlowCounsel Pro Bono gives implementation partners a reusable platform to configure instead of rebuilding intake portals, referral spreadsheets, volunteer lists, and reporting workflows from scratch.
Designed for integration with existing case-management and document automation systems. Integration scoping available during implementation.
What partners can deliver on FlowCounsel
- Workflow assessment
- Configuration
- Intake design
- Data migration planning
- Accessibility review
- Training
- Reporting setup
- AI and phone intake readiness
- Integration scoping when available
- Local workflow design
Partners focus on assessment, change management, training, accessibility, migration, and local workflow design. FlowCounsel provides the platform underneath.
Stewardship for legal aid
Optional Stewardship at terms legal aid organizations can actually engage.
Stewardship is separate from Pro Bono platform pricing. The free 30-day cohort runs the same for legal aid organizations as it does for law firms. Retained engagement is available when an organization wants implementation oversight, AI governance, or operating-system support beyond the platform subscription.
Optional retained advisory and implementation support, separate from Pro Bono platform tiers.
What retained engagement includes
- Technical oversight
- Analytics visibility
- Intake management
- AI governance
- Code ownership re-patriation
- Compliance posture review
How to engage
Engagement starts with a conversation. Stewardship is optional.
Organizations can start with free public participation, add paid program operations when needed, and use Stewardship only when they want retained implementation or governance support. These are separate engagement paths.
A scoping conversation about the organization’s current intake, routing, reporting, and AI posture. No commitment. Outcome: a clear picture of which FlowCounsel layers fit this specific organization.
Start with free public visibility, volunteer participation, category opt-in, basic request review, and hours basics. Add paid program operations when staff queues, routing rules, reporting, documents, or multi-user oversight are needed.
The free 30-day Stewardship cohort and reduced-rate retained engagement are available alongside platform adoption when the organization wants structured operating oversight. Available, never required.
Equitable access to justice, built and measured.
Public intake, qualification, referral coordination, accepted matters, program reporting, and awareness campaign infrastructure on one enterprise-grade national platform.